Account Manager (B2B, Payments)

We are looking for a proactive and results-driven Account Manager to act as a key point of contact between our company and clients. In this role, you will be responsible for building long-term client relationships, delivering tailored solutions, and supporting partners in achieving their business goals.

Responsibilities

• Own and manage a portfolio of client accounts, acting as the primary point of contact and ensuring accurate records in CRM

• Develop a deep understanding of client business models to identify upsell and cross-sell opportunities

• Build and maintain Account Plans for key clients, outlining strategies, success metrics, and risk management

• Lead client reviews, performance reporting, and strategic planning sessions

• Monitor account performance, proactively resolve issues, and drive client satisfaction, retention, and revenue growth

• Enhance account management processes and client communication standards to ensure scalability and consistency

• Provide structured client feedback to Product, Compliance, and Operations teams to support continuous improvement

Requirements

• 2+ years of proven experience as a Relationship Manager/Account Manager, or in a similar client-facing role within the payments industry, iGaming experience is a plus

• Experience in managing and developing relationships with B2B clients

• Strong analytical and problem-solving skills with great attention to detail

• Excellent presentation and communication abilities

• Adaptability, client-centric mindset, and strong relationship-building skills

• Commercial mindset with a focus on growth and delivering value to clients

• Knowledge of crypto processing is an advantage

• Experience working with CRM software (e.g., Salesforce) and proficiency in using it to manage client interactions and data

• Fluent English, Russian is a plus

Conditions

• Work in a remote mode in EU working hours

• Strong team of professionals and growth opportunities within the company

• Effective management that listens actively and uses data-driven approach to guide decisions

• Comfortable working conditions.

Important information for the applicants: We’ll reach out within 2 weeks should your profile be a match.