Chargeback Analyst

We're looking for a detail-oriented Chargeback Analyst to join our team and own the end-to-end chargeback process, work closely with clients and payment partners, and play a key part in building scalable, efficient operations. If you thrive in fast-paced environments and enjoy solving operational challenges with a proactive mindset, we'd love to hear from you.

What you'll be doing:

• Conducting the end-to-end processing of issuing and acquiring chargebacks while providing essential support for transactions.

• Shaping, building, and continuously refining Payment Operations processes from the ground up.

• Proactively communicating with clients, including direct email outreach, in relation to their payments.

• Liaising with payment infrastructure providers to escalate requests and monitor issue resolution.

• Driving meaningful impact on how payment services are delivered across customer-facing products.

• Managing daily operational requests with an improvement mindset, consistently identifying and implementing opportunities for optimization.

Who you are:

• Proven experience in chargeback or card operations

• Experience within a neo-bank, PSP, or fintech environment is a plus.

• Strong knowledge of the end-to-end payment lifecycle and chargeback handling processes.

• Fluent in English, with the ability to communicate clearly and professionally.

• A startup mindset, proactively identifying inefficiencies and proposing effective solutions.

• Comfortable working autonomously while collaborating cross-functionally with team members and various stakeholders.

• A strong analytical mindset with the ability to assess data and drive informed decisions.

• Proficiency in Excel and other tools