Chief Operating Officer (COO)

CyprusOn-siteChief

Office, Limassol

We're an international IT company with 150+ employees developing a portfolio of SaaS and CPaaS products. One product has achieved strong product-market fit and stable revenue, while several others are actively scaling into new markets. As we continue to grow, we're looking for a COO to build the operational foundation that enables the business to scale efficiently without relying on day-to-day CEO involvement.

Your Mission Reporting directly to the CEO and joining the executive leadership team, you'll design and implement the company's operating model by establishing clear ownership, scalable cross-functional processes, management cadence, and measurable execution across the organization. This is a hands-on leadership role for someone who builds operational systems—not just documents processes.

Responsibilities

Design and improve the company’s operating model and end-to-end business processes.
Define process ownership, eliminate responsibility gaps, and strengthen collaboration across Product, Engineering, Sales, Marketing, Finance, HR, Legal, and Operations.
Build an effective management cadence with clear decision-making, accountability, and execution tracking.
Implement and drive KPI, OKR, SLA, and operational performance management.
Lead cross-functional initiatives, resolve organizational bottlenecks, and coordinate escalations.
Drive operational excellence through Root Cause Analysis (RCA), continuous improvement, and automation opportunities.

Requirements

5+ years in senior operational leadership (COO, Head of Operations, VP Operations, or similar).
Experience scaling SaaS, CPaaS, software, or technology companies (approximately 50–300+ employees).
Proven experience building or transforming operating models, governance, ownership structures, and cross-functional processes.
Strong background implementing KPI/OKR frameworks and operational metrics.
Experience leading complex cross-functional initiatives without direct authority.
Hands-on, execution-focused mindset with excellent systems thinking and stakeholder management.

Nice to Have

Process automation experience.
Experience with Jira, Confluence, CRM, HRIS, ERP, and BI tools.
International business experience.

What Success Looks Like

A scalable operating model with clear ownership and accountability.
Cross-functional processes that run efficiently without constant CEO involvement.
Transparent execution through KPIs, OKRs, SLAs, and management cadence.
Operational issues solved through systemic improvements rather than manual intervention.

This Role Is Not For You If

You’re primarily focused on coordinating meetings, documenting processes, or facilitating discussions.
We are looking for someone who takes ownership, drives execution, and builds an operating system that supports sustainable business growth.