Client Relations Manager (Acquiring)

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.

About the Role:

Our Client Relations Team is expanding, and we’re looking for a proactive, client-focused professional to join us! If you thrive in a dynamic, fast-paced environment and are eager to be part of a rapidly growing European fintech company, this could be the perfect opportunity for you. We value transparency, collaboration, and innovation, and we’re seeking a talented Client Relations Manager who can build lasting client relationships, drive success, and make a meaningful impact.

Reporting Line: This role reports directly to the Head of Client Relations and Partnerships

Key responsibilities:

As a Client Relations Manager, you will play a crucial role in managing and enhancing client relationships while ensuring seamless service delivery. Your responsibilities will include:

• Client Relationship Management: Serve as the primary point of contact for an assigned portfolio of clients, fostering strong, long-term relationships and acting as their trusted advisor.

• Client Success & Optimization: Provide expert guidance on system usage, offering insights and recommendations to help clients maximize efficiency and value.

• Issue Resolution & Performance Monitoring: Monitor system performance, proactively identify potential issues, and coordinate with internal teams to resolve challenges swiftly.

• Liaison & Coordination: Act as a bridge between clients and suppliers, ensuring that client requirements are clearly communicated and met.

• Project Oversight: Manage client-driven projects from inception to completion, ensuring alignment with specifications, deadlines, and quality standards.

• Collaboration with Sales & Product Teams: Work closely with the Sales team to provide clients with updates on product enhancements, ensuring they are fully informed and engaged.

Who You Are:

You’re a client champion—driven, strategic, and obsessed with delivering exceptional service. You thrive in fast-paced environments, effortlessly building relationships, retaining key clients, and driving business growth. You don’t just manage accounts; you elevate them. With deep expertise in the fintech and payments space, you anticipate industry shifts, adapt quickly, and always stay one step ahead.

• Fintech & Payments Expert – You bring 3+ years of experience in client relations, business development, or sales within fintech, payments, or financial services. You understand acquiring, cross-border payments, and merchant solutions inside out.

• Client-Centric & Growth-Driven – You know how to build strong, long-lasting relationships. You proactively engage clients, drive retention, and contribute to market expansion.

• Industry Insider – You have a deep understanding of the payments ecosystem, emerging trends, regulatory landscapes, and competitive dynamics.

• Data-Driven & Strategic – You leverage customer success metrics and KPIs to make informed decisions and maximize client value.

• Exceptional Communicator – Whether it’s negotiating deals, delivering impactful presentations, or resolving complex client needs, you communicate with confidence and clarity.

• Fast-Paced & Adaptable – You thrive in a dynamic, ever-changing environment and can pivot quickly to meet evolving business needs.

• Multilingual & Globally Minded – Fluent in English (additional languages are a plus). You understand diverse markets and are ready to engage clients across regions.

• Always on the Move – You’re willing to travel as needed to strengthen client relationships, attend key industry events, and drive business success

The perks of being a payabl.er:  

• Future-Proof Your Finances: Once you’ve passed probation, we’ll kickstart your Provident Fund to secure your future. 

• Grow with Us: Annual Learning Budget for professional development (after probation)—because your growth is our growth. 

• Wolt Your Way Through Lunch: €150 monthly Wolt allowance to keep you fueled and happy.

• Drive in Style:  After one year with us, you may be eligible for a company car—performance and availability permitting. 

• Park with Ease: Complimentary parking space just steps from the office, so your commute is as smooth as your workday.

• Max Out Your Downtime: 25 days of vacation + public holidays, plus an additional 10 sick days to rest when needed.

• Shop & Save: Exclusive local discount card + tickets for exciting events like Beonix, basketball games, and more. 

• Speak Like a Local: Join free Greek language classes, twice a week, open to all team members. 

• Celebrate Together: Twice a year, we bring colleagues from all offices together for unforgettable company celebrations.

• Global Collaboration & Events: Opportunities to participate in international company events and initiatives, connecting with colleagues from all regions and contributing to a truly global community.

🚀 Our Hiring Process:

• Initial Interview - Conducted by the Talent Acquisition team (30-40 min).

• Video Assessment - If selected, you will complete a short video assessment (max 30 mins) via our platform, answering a few questions designed to assess your communication, problem-solving, and attention to detail.

• In-Depth Discussion - A 1 hour interview with the Head of Client Relations and Partnership (Acquiring)

• Meet Our Leadership - Focused team fit, with participation from the Group Chief Growth Officer (Acquiring) and the Head of Talent Acquisition