Customer Success Manager (Payment Orchestrator)

Our team is developing a payment gateway for accepting funds from users on behalf of merchants, as well as sending funds from merchants to users. The system involves storing user payment data and is subject to PCI DSS compliance. It contains multiple integrations with payment systems, providers, and other gateways and processors, including 3DS.

We are looking for a Customer Success Manager to join the growing Payment Gateway project. The company offers an excellent working environment, a competitive remuneration package, and the chance to work for a developing international company.

Job Responsibilities

• Onboard newly signed clients into the Payment Gateway product, and partly assist with integration if needed;

• Manage, support and grow a portfolio of merchants;

• Facilitate current customers to achieve KPIs using Payment Gateway's orchestration solution;

• Track customers' success, review performance, and provide insights on potential improvements;

• Upsell new features/payment solutions.

Job requirements

• Business development experience in tech (preferably fintech), 1-2 years at least;

• Key Accounts management / customer success or similar experience in customer facing roles, 2-3 years at least;

• Experience in payments is a must, 2 years at least;

• Excellent communication, planning, customer centric approach, risk management, problem-solving, cross-team collaboration;

• Fluent English + one of European languages as a plus.

Qualifications that can be a plus:

• Exposure to high-risk sector.

Conditions

We know that great talent deserves great conditions, so here's what you can expect when joining us:

• Full remote work.

• Competitive compensation with a service contract.

• Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.

• An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most.

• Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.

• Career growth in a fast-scaling project with opportunities to influence technical decisions.

• A culture of recognition: our peer reward program celebrates contributions from across the team.

Recruitment process

1. HR interview (30 min);

2. Tech interview (1 hour);

3. Final interview.