Junior Payments Officer

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies.

We are growing and looking to recruit a Full-time Junior Payments Officer in Cyprus office - a certified Great Place to Work®.

Reporting to: Payments Team Leader

Key Responsibilities

• Process client deposits, withdrawals, and internal transfers accurately and on time.

• Review daily withdrawal requests and make sure all required checks are completed before processing.

• Verify payment details and ensure funds are allocated to the correct client accounts.

• Monitor payment transactions and help resolve failed or delayed payments.

• Communicate with banks and Payment Service Providers (PSPs) to check payment statuses and resolve payment-related issues.

• Assist in investigating payment discrepancies and escalate more complex cases to senior team members when needed.

• Respond to client questions related to deposits, withdrawals, payment confirmations, and transaction issues.

• Work closely with Customer Support, Finance, Compliance, and Risk teams to resolve payment-related queries.

• Support transaction monitoring by identifying unusual payment activity and reporting it to the appropriate team.

• Help with payment reconciliations, reports, and keeping payment records up to date.

• Learn about payment processes, industry best practices, and new payment methods.

Candidate Profile

• Good attention to detail and accuracy.

• Strong organizational skills and the ability to manage multiple tasks.

• Good communication skills with a customer-focused approach.

• Ability to work both independently and as part of a team.

• Willingness to learn and develop new skills.

• Basic problem-solving skills and a proactive attitude.

• Good knowledge of Microsoft Office, especially Excel.

• Fluent written and spoken English (additional languages are a plus).

• Available to work Monday to Friday, 12:00–20:00.

Our offer:

• A certified Great Place to Work® reflecting our commitment to a positive culture, employee well-being, and support

• Welcoming, young and multicultural team with approachable leadership

• Ability to contribute to dynamic business at a growth phase

• High level of autonomy, support of ideas and putting your expertise into the best practices for the company

• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders

• Competitive remuneration, regular salary reviews and performance-based incentive schemes

• Vibrant company life: from team activities to global celebrations

• New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches

• Free access to multiple sports and wellness facilities across the country

• Free company-provided parking

• Medical insurance and pension fund after probation period

• A gift and a day off on your Birthday

• Visa and work permit support if required

Journey to FP Markets:

• Interview with People Function member (30 - 45 min) to assess match to our culture

• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations

Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!