Operations Manager, Liquidity Management

Hi! We're Mercuryo, and we're on a mission to redefine finance by blending the best of traditional banking with the power of decentralized finance (DeFi). We believe everyone deserves seamless access to Web3 and traditional financial services, so we're building the platform that makes it real: one that simplifies crypto and integrates it into the broader financial ecosystem.

Since launching in 2018, we've grown into a recognized force in the industry, named one of Europe's Fastest-Growing Startups 2025 by Sifted and awarded Best Crypto On-Ramp & Payments Solution 2025 by Cryptonomist. We've partnered with leading brands including Visa, Mastercard, MetaMask, Trust Wallet, Ledger, and Jupiter, powering over 200 products and collaborating directly with major ecosystems like Solana, Consensys, and BNB Chain.

Why Mercuryo?

Industry Impact
Join us at a pivotal moment where AI, blockchain, and payments are converging. You'll help shape how the next generation of financial infrastructure reaches millions of users.

Innovative Environment
Collaborate with more than 300 talented professionals from diverse backgrounds including banking, SaaS, and Web3, all united in delivering outstanding user experiences at the intersection of AI and decentralized finance.

AI-First Culture

We actively integrate AI across the company, from operations and analytics to marketing and product workflows. It helps teams move faster, improve productivity, and focus on high-impact work - while maintaining human oversight and accountability at every step. We see AI as a core part of how our teams innovate, collaborate, and scale.

Growth and Learning
Our expanding network of 200+ B2B partnerships, a user base of over 7 million, and our push into emerging categories like AI-powered products mean there's always room to grow your skills, tackle new challenges, and push boundaries.

Flexible Culture

We're remote-first, celebrating diversity across 30 countries. In 2026, Mercuryo was recognized as a Great Place to Work across five countries based entirely on anonymous employee feedback. The recognition reflects a culture of trust and collaboration.

About the Role
As a Liquidity Operations Manager at Mercuryo, you will oversee day-to-day crypto processing, exchange, and liquidity flows, ensuring stable operations across deposits, withdrawals, transaction pipelines, routing, and custody provider activities. You’ll monitor key operational and business metrics, manage incidents and partner-side escalations, and work closely with Tech and Fin Ops teams to improve provider performance, liquidity efficiency, margins, and overall operational reliability across our crypto infrastructure

Your Role:

• Own the day-to-day operations of our crypto processing and exchange flows, including deposits, withdrawals, transaction pipelines, and custody provider activities.
• Monitor key operational and business metrics, keep performance within target, and make routing or settings adjustments when needed.
• Ensure stable routing across exchanges and liquidity providers, especially during maintenance windows or partner-side issues.
• Investigate complex operational cases and incidents, identify root causes, and drive follow-up actions to prevent повторение.
• Work closely with Tech and Fin Ops teams on provider testing, onboarding, and process improvements.
• Track the performance of liquidity and custody partners, including fees, SLA, uptime, latency, and API changes.
• Identify opportunities to improve margins, reduce costs, and optimize operational efficiency.
• Prepare regular reports on fees, revenue, volumes, and liquidity, and keep documentation, runbooks, and audit materials up to date.
• Manage relationships with third-party vendors for support and project management.

What We're Looking For:

• 3-4 years of experience in crypto, fintech, payments, or a similar operations role.
• Strong practical understanding of major blockchain networks such as BTC, ETH, TRON, Polygon, and Solana.
• Experience working with exchanges, liquidity providers, or custody partners.
• Good understanding of transaction accounting, reconciliation, and operational controls.
• Strong analytical skills and confidence working with metrics, profitability, and incident data.
• Experience leading incident investigations, preparing RCA reports, and tracking corrective actions.
• Ability to work with external partners on escalations, SLA topics, and operational improvements.
• High attention to detail and a structured approach to problem-solving.
• Clear written communication and confident English.

     • Familiarity with crypto-related compliance requirements.

What We Offer:

• Competitive market rate salary and performance-based incentives.
• 22 days annual leave with an additional 6 company days, plus bank holidays.
• Comprehensive health insurance plans.
• Maternity & Paternity leave support.
  
• Extensive benefits program.
• Flexible work schedule and remote work options.
• Modern offices and co-working spaces across 6 countries.
• Working equipment.
• Professional development and training opportunities.
• Opportunity to shape the initiatives you’re working on.
• Diverse and friendly team.
• We are open-minded to new ideas.

Join Us!

If you're driven to be a part of the Web3 forefront and are keen to leave your mark on this rapidly evolving field, Mercuryo is an excellent choice. Discover our open positions and see how you can contribute to shaping the future!

Mercuryo is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing employees with a work environment that is progressive and open-minded. Our employment philosophy is to hire the best people and empower them to do the best work of their lives. Employment decisions are based on business needs and individual merit, without regard to race, colour, religion, ethnicity, sexual orientation, nationality, marital status, gender, age, disability, veteran status, or any other characteristic protected by law. Mercuryo is also committed to providing reasonable accommodations during the application process for qualified individuals with disabilities. If you require assistance to complete your application, please contact our Talent Team.