Product Manager, Billing

We are looking for a Product Manager, Billing own and evolve Fundraise Up’s Billing domain end-to-end: transaction-based fee handling, fee coverage, payouts, refunds and the financial flows behind donations. We charge organizations a percentage fee per transaction (netted from payouts), which donors can optionally cover.

Core Mission & Priorities

• Reliability first: keep donation money flow stable, correct, and predictable (uptime + accuracy).

• Invisible billing for orgs: minimize billing friction so organizations rarely have to think about payments engine.

• Growth enabler: unlock expansion via payment method coverage, localized compliance needs, retries engine and new verticals readiness.

What You’ll Do

• Own the Billing product area roadmap, outcomes, and prioritization; define quarterly goals and success metrics.

• Partner with Engineering to deliver resilient billing systems (accuracy, idempotency, retries, monitoring, incident response, and clear ownership boundaries).

• Improve revenue protection and customer experience via dunning, failed payment recovery, refunds, and dispute/chargeback-related flows (as applicable).

• Define and maintain billing domain documentation: data model, event flows, edge cases, and operational run-books.

• Run discovery with internal teams (GTM & Product Analyst) and customers to uncover pain points and opportunities; turn insights into clear PRDs and delivery plans.

• Establish and track core Billing KPIs (e.g., failed payment rate, recovery rate).

• Drive antifraud strategy execution: define priorities and success metrics; partner with Eng/Data to ship realtime protections, monitoring/alerting, and fraud-response capabilities, and continuously improve rules based on observed patterns.

Requirements

• 4–7 years of product management experience with at least 1–2 years owning a technically complex domain.

• Strong understanding of payment processing, payouts, fee models, refunds/chargebacks, multi-processor setups, and reconciliation.

• Proven ability to work with engineers on backend/system design trade-offs and to ship reliable platform capabilities.

• Comfort with data: defining metrics, building a measurement plan, and using analysis to prioritize and evaluate impact.

• Clear written communication and structured thinking; can turn ambiguity into executable plans.

• High ownership, high discipline, and strong cross-functional collaboration.

Nice To Have

• Experience with payment processors (Stripe Payments, PayPal, etc.) and/or financial systems integrations.

• Experience in B2B SaaS pricing & packaging or self-serve account management.

• Familiarity with audit/compliance requirements impacting billing (SOX readiness, SOC2 implications, etc.).

• Experience reducing billing-related support contacts through product + tooling.

Why work with us

• A strong, collaborative product team that owns what it builds

• Clear product vision and access to real customer feedback from global nonprofit leaders

• Flat structure: no politics, just great work with great people

• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next

• Long-term focus: we offer equity options and value sustained, meaningful contribution

Compensation

• The compensation range for this role is €5,600 - €6,100 gross.

• Final compensation will be determined based on relevant experience, skills, qualifications, alignment with the role’s requirements and location.

Benefits

• 31 days off

• 100% paid telemedicine plan

• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.

• English learning courses (50% reimbursement, up to $1,000 annually).

• Relevant professional education (100% reimbursement, up to $1,500 annually).

• Gym or swimming pool (50% reimbursement, up to $500 annually).

• Co-working (up to $250 monthly).

• Remote working.