Salesforce Business/System Analyst

Join our dynamic team at IC Markets as a Salesforce Business/System Analyst and help shape the future of FinTech innovation. This full-time, on-site opportunity based in Limassol offers you the chance to make a real impact in a fast-paced and forward-thinking environment. Apply now and take the next step in your career with us!

Who We Are

IC Markets, a global leader in trading with over 15 years of success, a strong international presence, and a team of skilled professionals, remains at the forefront of financial technology innovation. As an agile company that values growth and collaboration, we offer an exciting opportunity to be part of a dynamic industry where innovation meets excellence.

What You’ll Do:

We are seeking a skilled Salesforce Business Analyst to play a critical role in our CRM transformation program, migrating from a legacy CRM to Salesforce CRM. The successful candidate will act as the bridge between business stakeholders and technical teams, ensuring that Salesforce solutions align with the specific needs of a trading business.

This role requires strong experience in requirement gathering, documentation, and Salesforce process design, as well as knowledge of trading operations, client onboarding, partner hierarchies, and regulatory/compliance workflows.

What We’re Looking For:

Requirements Gathering & Analysis

• Engage stakeholders across Sales, Partners, Compliance and Support teams to understand business needs.

• Conduct workshops, interviews, and process analysis to document requirements.

• Translate business needs into clear user stories and acceptance criteria.

• Identify opportunities for process automation and Salesforce-driven improvements.
  
  

Solution Design Support

• Collaborate with the Product Owner, Salesforce Architect and Developers to design scalable solutions.

• Ensure that proposed solutions align with Salesforce best practices and trading business requirements.

• Contribute to defining data models, workflows, and user access/security models.
  
  

Documentation & Training

• Maintain detailed process documentation, data dictionaries and user guides

• Create user guides, training materials, and system documentation for end users.

• Support knowledge transfer between technical teams and business stakeholders.

Testing & Validation

• Define and execute test cases for system testing, integration testing, and UAT.

• Validate that delivered solutions meet business requirements and are fit for trading workflows.

• Identify, log, and track issues until resolution.
  
  

Communication & Stakeholder Management

• Act as the primary liaison between business users and technical implementation teams.

• Facilitate demos, status updates, and workshops with stakeholders.

• Communicate progress, risks, and dependencies effectively to management.

Qualifications:

Qualifications & Experience:

• 3+ years of experience as a Salesforce Business Analyst

• Proven experience in CRM migrations or system transformation projects

• Strong knowledge of Salesforce Data Model and Core Clouds

• Experience in the trading or financial services sector (client onboarding, partner management, compliance workflows).

• Ability to write detailed user stories, acceptance criteria, and process flows

• Familiarity with Agile/Scrum delivery methodologies

• AI Skills: 

  • Ability to write effective prompts for AI tools (Claude)

  • AI-assisted testing — experience using AI tools to generate, review, and optimise test cases, identify edge cases, and support UAT preparation.

    
    

Advantageous Experience

• Salesforce Administrator or Business Analyst Certification.
  Experience working with data migration projects and large data sets.

• Agentforce understanding of Agentforce agents, Einstein Copilot, and AI-powered automation; identifying where AI agents can automate processes, assist support agents, or surface CRM insights

Working Schedule:

Monday to Friday: 09:00 – 17:00 (Hybrid Model: 3 days from the office, 2 days from home) 

Why Join Us? Experience Rewards Beyond Just a Job! Because You Matter.

• Competitive Pay – We value you, not just your role. Our compensation reflects the skills and experience you bring to the table.

• Career Growth – Your journey is important. We’re here to support your development with ongoing learning and clear paths to advancement.

• Work-Life Balance – Time to rest is time to thrive. With 22 days of annual leave, your personal life is respected and prioritized.

• Wellness & Healthcare – Health comes first. Enjoy 12 paid sick days and full medical insurance coverage after 6 months, because your well-being is our priority.

• Future Security –
  We’re invested in your tomorrow. Participate in our Group Savings and Life Insurance Plan after 6 months.

• Snack Hub – We care about your daily comfort. Our fully stocked kitchen keeps you energized with fresh fruit, snacks, and beverages.

• Lunch on Us – Nourishment and connection matter. Enjoy a delicious daily lunch buffet with teammates.

• Paid Overtime – Your extra effort doesn’t go unnoticed. We recognize and reward the time you put in.

• Learning & Development – We believe in your potential. Dedicated budgets support your upskilling and curiosity.

• Referral Bonus – People matter here. Bring in great talent and get rewarded for growing our community.

• Team Spirit – Culture is everything. Join a team that celebrates together through events and team-building activities.

• MadBenefits - An exclusive employee perk platform offering hundreds of discounts on dining, retail, entertainment, and everyday essentials.

• Fitness & Recreation – Stay active and refreshed with access to gym facilities, organized sports, and relaxing spa treatments.

• Unwind Fridays – We’re human too. Enjoy a relaxed Friday drink with colleagues to close the week on a high note.