The role is based in our Limassol office, Cyprus. In case of relocation, we offer full relocation support for you and your family to make your move smooth and worry-free.

As an Applications Support Engineer, you will be responsible for supporting and maintaining business applications used across multiple departments, ensuring their stability, performance, and alignment with business needs.

You will work closely with internal users and technical teams to troubleshoot issues, improve application functionality, and support automation of business processes through integrations and system enhancements.

What you'll actually do

Provide day-to-day support for business applications under the supervision of a Team Lead
Investigate and resolve application issues, ensuring timely response and resolution
Escalate complex or critical issues when required
Analyze application functionality and identify areas for improvement
Suggest enhancements to improve performance and usability
Support optimization of both frontend and backend application behavior
Support automation of business processes through system configurations and integrations
Work with data flows and integrations between applications
Assist in implementing improvements that increase operational efficiency
Work with internal users to understand needs and improve application performance
Provide consultation and support to business teams
Ensure clear communication between technical and non-technical stakeholders
Participate in deployment of new applications and features
Maintain records of configuration changes and updates
Support release and update processes
Document processes, configurations, and solutions
Monitor application performance and track key metrics
Contribute to knowledge base and internal documentation

Who we’re looking for

Bachelor’s degree in Computer Science or related field (or equivalent experience)
3–5 years of experience working with business applications (as administrator, developer, or support engineer)
Experience in application support or technical support roles
Experience with application support and troubleshooting
Experience with integrations and automation of business processes
Knowledge of at least one programming/scripting language (JavaScript, Python, Java, Groovy)
Understanding of ITIL practices and incident management
Basic understanding of application architecture (frontend/backend)
Strong communication skills and ability to work with stakeholders
Good time management and prioritization skills
Proactive and ownership-driven mindset
Ability to work under pressure and adapt to change
Team collaboration and willingness to grow professionally
Business users across departments
Team Lead and engineering teams
Cross-functional stakeholders and support teams

What we offer along the way

Competitive salary and annual performance bonus
Full relocation support for you and your family — flights, housing, visas, and legal assistance included
Top-tier health insurance with full family coverage — medical, dental, vision, mental health — plus life insurance for peace of mind
Unlimited learning opportunities: external courses, English lessons, career and leadership development
Education allowance covering school and kindergarten fees
21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave
Employee appreciation program: branded gifts, birthday day-offs, celebration budgets for weddings, newborns, and milestones
“Get to know Team” trips — meet colleagues across our global hubs, along with company-wide offsites that raise the bar
Employee share scheme — grow with us
Branded MINI Cooper Countryman company car and private parking
Free in-house sports clubs, Sanctum Club gym access, and jet skis
Access to a Corporate doctor
Exclusive discount program with cafes, gyms, and local services
Expat tax perks: up to 50% income tax exemption
Support with the naturalisation process for relocated employees

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