Trader Support Specialist

About the Role Spotware Systems is looking for a motivated Trader Support Specialist to join our team in Limassol, Cyprus. Be the voice of cTrader for our traders. Provide fast, accurate and friendly support across all channels, and work closely with product and customer success teams to protect and strengthen the company’s reputation.

Responsibilities:

• Trader support across all channels: handle trader requests via tickets (Freshdesk), app store reviews (Google Play, App Store), Trustpilot, Discord, YouTube and other community channels.
• Clear, professional communication: explain features and solve issues in a simple, human way, and adapt the tone to each channel and audience.
• Daily work with the Product Owners of all our apps (Mobile, Web, Windows, Mac): report bugs and issues through YouTrack, share user feedback and recurring pain points, and follow up until they’re resolved.
• Coordination with Customer Success Managers: align on broker-related cases, escalate partner issues, and make sure traders and brokers get consistent answers.
• Protect and promote the company’s reputation: respond to public reviews and feedback professionally, turn negative experiences into positive ones, and highlight cTrader’s strengths.

Requirements:

• Excellent written and verbal communication skills in English; additional languages are a strong plus
• Strong analytical and troubleshooting skills, with attention to detail
• Ability to manage several channels and priorities at the same time
• Interest in trading and financial markets; knowledge of CFDs, forex or trading platforms is a plus
• Team player with a proactive, ownership mindset

Nice to have:

• Experience with cTrader or a similar trading platform
• Experience with Freshdesk, YouTrack or similar tools

Please let me know if you need anything else to get started.

Benefits

• Competitive salary.
• Private medical insurance.
• Support with settling into life in Cyprus, including accommodation, banking, healthcare, and everyday guidance.
• Comfortable office environment with fresh fruit every day, treats or pizza on Wednesdays, and snack day on Fridays.
• Fair remuneration based on your experience, skills, and level of responsibility.
• Welcome Baby Bonus and Baby Box.
• Birthday voucher.
• Partial compensation for sports activities and wellness initiatives.
• Greek language classes.