Call Center Supervisor

Financial Company
Salary: €2,000–2,500
Location: Cyprus, office-based
Industry: Finance, Banking, Insurance
Company size: 50–250 employees

Ukrainian — fluent

Full-time position.
Work experience: 1+ year

Key skills and qualities:

• Responsibility
• Stress resilience
• Attention to detail
• Strong verbal and written communication skills
• Team management
• Proactiveness

Job description

We are looking for a strong, people-oriented, and motivating Call Center Supervisor who can keep the team productive, develop operators, and ensure a high level of customer service.

Responsibilities:

• Monitoring operators’ performance: discipline, quality, and script compliance
• Conducting short briefings and providing daily team support
• Listening to calls and giving constructive feedback
• Training new hires and developing current operators
• Tracking KPIs: SLA, response time, conversion rate, and quality
• Scheduling shifts, tasks, and workload distribution
• Handling complex and escalated cases
• Preparing short reports on shift performance and team results

We are looking for someone who:

• Has experience as a Supervisor or Senior Operator for 6–12 months (preferred)
• Can manage a team and maintain discipline
• Has strong analytical skills and is confident working with spreadsheets
• Is stress-resistant, tactful, and communicates clearly
• Is proactive, flexible, and responsible

Nice to have:

• Experience in financial services, lending, or sales
• Coaching or training experience
• Understanding of contact center processes and workflows

We offer:

• Real career growth to a team lead or department head role
• Clear processes and continuous HR support
• Minimal bureaucracy with a focus on hands-on work
• A friendly team in an international office environment