Customer Service Specialist

We are looking for active colleagues who understand not only theoretically, but also practically the meaning of the term "customer orientation" and are ready to join the customer support service in an international company.
If you are systematic, responsible, attentive to details, you like to communicate with people, then we would love to meet you!

Requirements

• At least 2+ years of experience in customer service, support, care, or other relevant roles;

• Tech-savvy and proficient in computer software and able to learn new tools;

• Knowledge of English (C1) and French, other foreign languages (optional);

• Ability to communicate effectively in person, over the phone, via text;

• Strong leadership skills and the ability to work with others to resolve customer complaints;

• Self-motivated and able to multitask and pay close attention to small details;

• Ability to provide answers to customer requests as well as resolutions for various issues that may arise;

• Ability to prioritize tasks and complete them in a very high-pressure environment;

• Ability to work in a collaborative and team-oriented environment.

Responsibilities

• Respond promptly and accurately to customer inquiries via phone, email, or chat;

• Identify customer needs and provide them with helpful and relevant information;

• Ensure a high level of customer satisfaction with products, services, and features;

• Address and resolve customer complaints efficiently;

• Collaborate and coordinate with colleagues when necessary;

• Process orders, forms, and various requests;

• Have in-depth knowledge of the company’s products and be ready to answer any customer questions;

• Maintain a positive, empathetic, and professional attitude toward customers at all times;

• Handle “lost and found” items effectively.

Work schedule

• Around 210-hour work month, shift schedule.

• Shifts: 8 -10 hrs (Night or Day shifts)

• We provide 24/7 Customer support to our clients (3 different shifts according to GMT +3 timezone)

• Fully remote work (excluding the sanctioned countries).